Business Improvement Einstein’s Way

Mark James is an accomplished business improvement advisor with over 40 years of experience across diverse industries in workplace performance, channel effectiveness, customer loyalty and measurement. As founder and President of Performance Advisors Group, Inc., he leverages this experience to help companies achieve sustainable growth and competitive advantage by eliminating barriers that get in the way. With thousands of hours invested in developing and delivering business improvement, Mark’s passion is helping clients elevate people engagement and performance, operational efficiency, channel effectiveness, and customer loyalty. Mark utilizes a business model that saves clients up to 75% in overhead costs associated with most consulting firms. Through his Marketing Performance Measurement Certification from the Chief Marketing Officer (CMO) Council, he helps companies evaluate their marketing and reliably validate results. As an analytics enabler, he knows how to apply advanced analytics and continuous improvement to enable better informed decisions and growth. Client results include $250 million top-line revenue growth, over 72% incremental revenue from markets experiencing down economic conditions, and $18 million profit increase from service improvements. Education: MBA, University of Dayton; B.S. Finance, University of Illinois Mark regularly speaks on business improvement topics. He serves on the Board of Directors of Family Counseling Service in Aurora, Illinois which provides behavioral healthcare for individuals and families and continuing education for behavioral health professionals.