Corrie Francis
Business Execution Consultant - Student Content and Learning Program Manager
Business Execution Consultant - Student Content and Learning Program
Manager
Jan 2014 - Present · 9 yrs 7 mosJan 2014 - Present · 9 yrs 7 mos
o Lead and develop projects and initiatives: development calls, Campus
Onsite Badge Program, New onboarding program, and National
Development Conferences.
Leverage critical skills including: complex project management,
identifying key tasks, meeting deliverable deadlines, creating content,
collaborating with key stakeholders, managing review processes,
supporting communications and implementation of project or initiative.
Create foundational learning:
Develop, manage and facilitate the WFAW New Hire Onboarding
Program for senior program managers (SPMs), campus program
managers (CPMs) and business support associates (BSAs).
Created and manage the national Onsite Advocate Program content
including modules, Onsite Insight videos and in field assignments.
Continuously update the program to meet the needs of Consumer and
Small Business Banking and the WFAW Program. Over 9,500 branch
employees completed the program.
Designed and implemented the Campus Onsite Badge Program to
meet the needs of the new Student Banking line of business and support
branch employee skill development needed to support onsite activities and
Consumer and Small Business Banking growth goals.
Supported enterprise Mobile Path to Mastery Service Manager
Workshop initiative. Partnered with enterprise leaders to create content,
coordinated 500 workshops with 4,000 service managers, led facilitator
readiness activities and observed workshops for effectiveness and
employee development.
Support effectiveness and development and continuous learning:
Collaborate with key business leaders and partners to create and
conduct WFAW monthly calls including the Expanded Leadership Call, All
Team Call and Skill Effectiveness & Employee Development Call.
Develop and deliver annual National Development Conferences for all
WFAW employees.
Coordinated, led and managed the WFAW Advisory Council to support
employee and program development.Lead and develop projects and
initiatives: development calls, Campus Onsite Badge Program, New
onboarding program, and National Development Conferences.
Leverage critical skills including: complex project management, identifying
key tasks, meeting deliverable deadlines, creating content, collaborating
with key stakeholders, managing review processes, supporting
communications and implementation of project or initiative. Create
foundational learning: Develop, manage and facilitate the WFAW New
Hire Onboarding Program for senior program managers (SPMs), campus
program managers (CPMs) and business support associates (BSAs).
Created and manage the national Onsite Advocate Program content
including modules, Onsite Insight videos and in field assignments.
Continuously update the program to meet the needs of Consumer and
Small Business Banking and the WFAW Program. Over 9,500 branch
employees completed the program. Designed and implemented the
Campus Onsite Badge Program to meet the needs of the new Student
Banking line of business and support branch employee skill development
needed to support onsite activities and Consumer and Small Business
Banking growth goals. Supported enterprise Mobile Path to Mastery
Service Manager Workshop initiative. Partnered with enterprise leaders to
create content, coordinated 500 workshops with 4,000 service managers,
led facilitator readiness activities and observed workshops for
effectiveness and employee development. Support effectiveness and
development and continuous learning: Collaborate with key business
leaders and partners to create and conduct WFAW monthly calls including
the Expanded Leadership Call, All Team Call and Skill Effectiveness &
Employee Development Call. Develop and deliver annual National
Development Conferences for all WFAW employees. Coordinated, led
and managed the WFAW Advisory Council to support employee and
program development.
o Skills: Project Management · Content Management · Content
Development · Organizational Leadership